For retail and hospitality
Retail and hospitality environments play an important role in daily routines, yet factors such as lighting, noise and unpredictable interactions can create barriers for Autistic people. Small, considered changes can improve comfort and access. This page shares practical ways to support calmer and more inclusive customer experiences where Autistic customers and their families feel welcome and supported.
Information sheets
pdf
Tips for creating autism friendly retail and hospitality spaces
Creating an autism-friendly environment for your customers doesn’t have to be difficult or costly. With a few simple adjustments and genuine understanding of customer needs, you can make your space more accessible and inclusive.
Video
Jessica Tattersall
Jessica is an Autistic advocate and has worked as an admin assistant at the ABC since 2006.
Julie
Julie is the parent of an Autistic child, a proud Gomeroi woman and founder of Dhinawan Yarn and Entertainment.
Podcasts
Blogs
It’s too bright, please turn down the lights!
Harsh lighting can be uncomfortable or distracting for Autistic people and others with sensory sensitivities. More balanced, adjustable lighting can improve comfort and inclusion.
Experiences of retail as a person on the autism spectrum
For many Autistic people, shopping malls can be overwhelming due to loud noises, bright lights, and constant sensory input - but small changes, like dedicated quiet spaces, could make a big difference.
Predictability, flexibility and sensory support for retail
How predictability and flexibility can support more inclusive retail spaces for Autistic and neurodivergent shoppers.
